Practical, plain-spoken writing for practice owners and administrators — on referrals, vendors, contracts, and the work your EHR was never going to do.
Referral follow-up is rarely one job, and it is almost never the front desk’s. A look at what the work actually contains, and five questions that settle who owns it.
Read the articleA shared spreadsheet rarely fails outright — it just stops being able to answer questions. Three questions that mark the line, and four checks you can run on your own sheet this week.
Read the articleAn EHR is a patient record system, so a referral lives in it as a field on one encounter. The pattern across hundreds of encounters — which offices are growing, flat, or gone — sits in nobody’s dashboard.
Read the articleA free hour tends to raise a reasonable question: what is the catch? This is the whole audit written down — the questions asked, what the written findings contain, and what happens if you decide not to work with us.
Read the articleReferral leakage rarely announces itself. Five signs to check in your own practice, and a 30-minute exercise to find out where you stand.
Read the articleBefore you sign for a new EHR module, AI tool, or phone system: four questions that protect your data, your budget, and your staff's time.
Read the articleOne hour with your practice administrator. Written findings within 48 hours. No obligation.